4 min readJul 9, 2021


When we talk about making safe and secure transactions, the first name that comes to mind is Cash App. One of the most sought-after money transfer platforms, Cash App allows senders and recipients to transfer payments with ease. Known for its security measures, Cash App monitors all transactions but there are some issues that you can face like Cash App payment failed errors. Since there are millions of users on Cash App, the unsuccessful transfer is one of the common problems people face.

Why is my Cash App payment failing?

Cash app transfer failed: If you’re having trouble processing a transaction, the first thing you need to do is find out the reasons that cause the problem. Before jumping to any conclusion, you should know the answer to this question — Why is My Cash App payment failing:

Check Your Account Balance: Before assuming that your Cash App Transfer has stopped or your application has crashed, you should check your Cash App card balance at the top of the screen. Cash app transaction failed error occurs when you have an insufficient cash app balance. You need to confirm whether there has been any deduction from your Cash App account or bank account. Don’t forget to check the transaction status — cash app pending or cash app failed.

Your Cash app needs an update: The major reason why Cash App Transfer fails is that your app is out of date. If you face frequent issues with Cash App Direct deposit, then you should consider updating your app. Try the latest version and see if you face any Cash App payment failed issues.

Verify Payment Credentials: If Cash App fails to process your transaction, another possible reason could be the incorrect card details of the recipient. You may have noticed that the Cash App Transfer page turns red when you enter incorrect card information. To avoid such situations, you should check the card details in advance or contact the cardholder to confirm the credentials.

How to fix Cash App Transfer Failed Error:-

#Cash App Card Rejected

#Cancel payment

#Check Your Wi-Fi Connection

C#harge dispute

Troubleshooting methods in detail:

Cash App Card Rejected

There are many instances when your card gets declined and the following error messages appear on the screen:

“Refused. The card has expired. Please use a different card.”

“Refused. Please use another card.”

“Refused. Please call the cardholder’s issuer before retrying the transaction.”

“Refused. Please verify card number, expiration date, CVV, and zip code.”

If you see these pop-up messages repeatedly, check if your card is valid. When you are unable to deal with this Cash App payment failed on your own, it is a wise decision to contact your card issuing bank.

Normally, the card is rejected when the details are entered manually. You must ensure that you have entered the correct card information. Also, if the cardholder has moved to a new location, talk to your card issuing bank regarding the update of the ZIP code and billing address. Pending charges due to a declined card are displayed on the customer’s bank statement. The company sends a void notification to alert the customer, but it may take a few business days for the bank to clear the charges and resolve the Cash App Transfer Failed issue.

Cancel payment: Sometimes when you make a transaction, it shows up in your bank account but not in your Cash App account. In such cases, you have the opportunity to cancel the transaction immediately and get rid of the frozen payment/cash app payment failed issues. Make sure you do the necessary work within 24 hours of deducting it from your bank account. Otherwise, you will not be able to see the cancellation option once the payment is over.

Follow the instructions below to cancel the payment if Cash App Transfer fails.

Launch the Cash app on your mobile (iPhone or Android).

On the home page, you will see a clock icon (transaction history) located in the top right corner of the screen.

Tap the clock icon to see all your transactions.

Locate the particular transaction where you faced a Cash App transfer failed error.

Go to the payment details of the account of the recipient for which you want to cancel the payment.

Click on the ‘Cancel Payment’ tab.

If the transaction is still in process, you will see the option ‘Cancel Payment. But if the payment is done successfully, you will not be able to explore the cancellation option.

Check Your Wi-Fi Connection: Developed by Square Inc., the Cash App requires a strong Internet connection. Therefore, you need to make sure you have a stable internet network before attempting to make any payments. Cash App payment failed error also occurs if the connection is not strong enough. It is always recommended to use a Wi-Fi connection over cellular service for a faster processing experience.

In case of poor connectivity, you have an optional option to enable offline mode to allow swipe card payments.